Experience
What I’ve Done
May 2021 - Present
IT Help Desk Technician, Boston University Metropolitan College
Provide technical support such as replies to inquiries, troubleshooting hardware and software, updating software, step by step guides and walkthroughs, hardware and software setups for end users by phone, email or in person.
Applications used are ServiceNow, Social intents, Microsoft teams, Cisco jabber, Beyond Trust (Bomgar), SharePoint and Teem.
December 2018 - October 2019
Computer Science Teacher, Federal Government Girl's college
Delivered engaging curriculum through diverse methods, including classroom instruction, computer lab activities and online learning systems.
Compiled reading lists and other relevant assignments to bolster student understanding of class concepts.
Emphasized web etiquette and practical applications of technology for professional use
May 2017 - August 2017
Software Development Trainee, Electronic Communication Resource - Technology Services
Training on Microsoft .NET's C# programming language and its use in the development of Windows desktop applications.
Collaborated with other developers to identify and alleviate the number of bugs and errors in software